Warranty Policy
We stand behind our computers and electronic devices with genuine warranty protection and local repair support.
| Product Category | Warranty Term | Coverage Type |
|---|---|---|
| Brand-New Laptops & Desktops | 12 to 24 Months | Official Manufacturer / Authorized Retailer Warranty |
| Laptop Batteries & AC Adapters | 6 to 12 Months | Consumable Component Limited Warranty |
| Peripherals & Accessories | 6 to 12 Months | Manufacturer Limited Warranty |
1. What is Covered Under Warranty
Our warranty protects you against defects in materials and workmanship under normal, intended operating conditions. Covered components include:
- Motherboard and logic board circuitry failures
- Internal processor (CPU) and graphics chip (GPU) hardware faults
- Display panels exhibiting internal lines, flickering, or dead backlights (free from external glass impact)
- Factory-installed internal solid-state drives (SSD), hard drives (HDD), and RAM modules
- Internal cooling fans, charging port hardware, and integrated keyboard/trackpad hardware defects
2. Warranty Exclusions (What is NOT Covered)
Warranty will be immediately voided under the following circumstances:
- Physical & Accidental Damage: Cracked screens, broken hinges from drops or excessive force, dented or bent chassis, damaged USB ports.
- Liquid Damage: Any evidence of liquid spills, moisture corrosion, or immersion.
- Electrical Surge & Lightning: Damage caused by power surges, unstable generators, lightning strikes, or use of substandard unapproved power adapters. (We strongly recommend using certified surge protectors).
- Tampering & Unauthorized Repairs: Removal of warranty stickers, unauthorized opening of the casing, or repair attempts by third-party technicians.
- Software Corruptions & Viruses: Operating system corruption, malware/ransomware infections, or corrupt custom BIOS/firmware flashes.
3. Battery & Charger Terms
Rechargeable lithium-ion batteries naturally degrade over time depending on charge cycles and environmental temperatures.
Laptop batteries are covered for a period of 3 months (pre-owned) or 6 months (new) against sudden complete cell failure or refusal to hold a charge. Natural capacity decrease over time (such as battery run-time decreasing by 15-20% after months of usage) is considered normal wear-and-tear and is not considered a defect. Laptop batteries and chargers are covered for a period of 6 to 12 months against sudden complete cell failure or refusal to hold a charge. Natural capacity decrease over time (such as battery run-time decreasing by 15-20% after months of usage) is considered normal wear-and-tear and is not considered a defect.
4. How to Submit a Warranty Claim
Initiate Technical Support
Contact our support team via WhatsApp (+263 77 295 3946) or email ([email protected]) with your purchase invoice and serial number. Our technicians may provide initial troubleshooting to resolve common software issues remotely.
Device Booking
Bring or courier the unit with its original charger to our technical center at 64 Ridgeway, Borrowdale, Harare. You will be issued a service booking receipt.
Diagnostics & Repair Turnaround
Hardware diagnostics are typically completed within 2 to 4 business days. Warranty repairs are performed using genuine manufacturer parts. If a device cannot be repaired within 14 business days, Laptopzone will provide an equivalent replacement unit or store credit.
5. Customer Data Backup Disclaimer
IMPORTANT: Backup Your Files Prior to Service
During diagnostic testing and motherboard or drive replacements, data on the device may be erased or drives may be formatted. Laptopzone is not responsible for any loss of confidential, personal, or business data, photos, documents, or installed software programs. Customers are solely responsible for creating complete external backups before handing in devices for warranty service.
6. Post-Warranty & Accidental Damage Repairs
If your device has suffered accidental damage or is outside its warranty window, our certified technical workshop offers paid repair services, screen replacements, RAM/SSD upgrades, and battery replacements at competitive rates.
Visit our Contact Page to request a repair quote.
Have questions about our policies?
Our support team is available Monday to Friday from 8:00 AM to 5:00 PM CAT.