Delivery & Shipping Policy
Fast, secure, and insured delivery of your tech orders across Harare and throughout Zimbabwe.
Same-Day / Next-Day
Dedicated city couriers direct to your home or office address.
24 to 48 Hours
Reliable intercity courier delivery to all major cities and towns.
Free Pick-up
Collect in-store at 64 Ridgeway, Borrowdale, Harare.
1. Order Processing & Dispatch Cut-Off Times
Orders are processed Monday through Friday from 8:00 AM to 5:00 PM CAT.
- Same-Day Dispatch: Orders placed and confirmed with successful payment before 12:00 PM (CAT) on business days are dispatched the same day.
- Afternoon & Weekend Orders: Orders received after 12:00 PM, on Saturdays, Sundays, or public holidays are processed and dispatched on the next available business day.
2. Delivery Methods & Destinations
A. Harare Express Delivery (Local Courier)
For deliveries within Harare (including Borrowdale, Avondale, Mount Pleasant, CBD, Newlands, Highlands, and surrounding suburbs), our dedicated dispatch couriers provide fast delivery directly to your door within 2 to 24 hours.
B. Nationwide Intercity Delivery (Major Zimbabwean Cities & Towns)
We partner with trusted nationwide logistics carriers (including Swift, FedEx, and DHL local partners) to serve customers across:
Bulawayo, Mutare, Gweru, Masvingo, Victoria Falls, Kwekwe, Kadoma, Chinhoyi, Marondera, Bindura, and Hwange.
Standard intercity transit time is typically 1 to 2 business days. For remote regional locations, delivery may take 2 to 3 business days.
C. Free In-Store Pickup
You can choose to collect your items directly from our Harare retail hub at:
64 Ridgeway, Borrowdale, Harare, Zimbabwe
You will receive an SMS/Email notification when your order is packed and ready for collection. Please bring a valid form of ID and your Order ID.
3. Shipping Rates & Free Shipping
Shipping charges are dynamically calculated at checkout based on the delivery destination, package weight, and selected speed.
Special promotions or qualifying order values (e.g. Free Delivery banners) will be automatically applied at checkout when conditions are met. In-store pickup is always 100% free of charge.
4. Order Tracking & Delivery Updates
Once your package has been handed over to the courier, you will receive an electronic dispatch confirmation via Email and SMS/WhatsApp with:
- Courier name and Waybill / Tracking Reference
- Estimated delivery timeframe
- Driver contact or courier tracking portal link
You can also track your past orders at any time through your Account Orders Dashboard.
5. Package Inspection on Arrival
Important Delivery Checklist
Before signing the courier receipt or delivery manifest, please visually inspect the exterior box for signs of tampering, tears, water damage, or open tape. If you suspect any tampering, ask the courier to note the damage on the delivery manifest, or decline acceptance and contact our support team immediately at +263 77 295 3946.
6. Failed Delivery Attempts & Rescheduling
Our couriers will attempt delivery to the address provided during checkout. If no one is available to receive the shipment, the courier will make up to two contact attempts via phone. If a delivery cannot be completed due to incorrect address information or customer unavailability, packages may be returned to our central distribution facility and additional redelivery fees may apply.
Have questions about our policies?
Our support team is available Monday to Friday from 8:00 AM to 5:00 PM CAT.